Ordering a repeat prescription
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems ordering your prescription online?
Use the SystmOnline Support Centre before you call us.
What is a Repeat Prescription?
Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.
How to request a Repeat Prescription
Repeat prescriptions may be ordered in several ways:
- Using our Online Repeat Prescription Service. To register online, you will need to come into reception with photo ID in order for us to provide you with your username and password. Guide in requesting your medication using our online system
- You may hand in your computer slip or a note with your name, address, D.O.B and the medication required written clearly;
- Or By post.
Repeat prescriptions will be ready in 48 working hours from your request. Please note if your prescription request is NOT on your repeat prescription your request will take longer to process and the doctor may wish to speak with you. Delays may also occur if your medication request is different from what your doctor has prescribed for you.
We will return your prescription to you by post if a stamped addressed envelope is provided.
Many chemists offer a delivery and collection service. Speak to your preferred chemist directly for details. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.
NHS North West London Collaboration of Clinical Commissioning Groups (CCGs)
has launched Prescribing Wisely.
The goal of the Prescribing Wisely programmes to save time for GPs and patients, to support the cost effective use of NHS resources and to significantly reduce the waste resulting from the prescribing of medicines that patients do not need or do not intend to take. Pharmacies requesting repeat prescriptions on patients’ behalf can result in waste, if medicines are requested that the patient will not take or is not running out of. The person who knows best about which medicines are required or running out is the person
taking the medicines (or their carer).
Therefore, it is advised YOU REQUEST YOUR MEDICATION ONLINE OR IN PERSON DIRECTLY TO US instead of requesting it from your community pharmacy.
Due to the Prescribing Wisely programme, Pharmacies are also requested NOT to take requests from patients. Please see below for more information:
Emergency Prescription Requests
Emergency prescription request are request for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.
Emergency prescription requests are not requests for medication which have been ordered late. You should allow 48 working hours for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
How to order a non-repeat prescription
If you have an ongoing problem and would like another prescription of a medication previously prescribed to you by the doctor you may request another script. Please let us know the reason for your request and a contact number, in order for the doctor to review your request. Non-repeat medication request will take over 48 working hours to process and the doctor may wish to speak with you.
Why does it take 48 hours to process a repeat prescription request?
At The Surgery over *** prescriptions are requested every day. Our prescription clerk has to check your medical records to ensure that your medication request is on your repeat prescription, then print it and give it to your doctor. Between clinics, your doctor will double check the medication to ensure that it is still appropriate for you. Then one of our admin team will file your prescription ready for collection.
Delays may occur if your medication request is not on your repeat prescription or if your medication request is different from what your doctor has prescribed for you or if your doctor wished to change your medication.
New Patient Prescriptions
Welcome to Holland Park Surgery, if you normally take regular repeat medication please let us know by:
- Giving us a copy of your repeat prescription slip
- Give us a copy of your medication label on your medication box/bottle which has your name, medication dosage and date.
We will automatically put this on your repeat prescription here at The Surgery.
Please allow 48 hours for a prescription request.
Visit NHS Choices for information on:
- Prescription charges
- Who is entitled for free prescriptions
- Medical exemptions (certain diseases will exempt you from paying for your prescription)
- Free prescriptions for cancer patients, renal dialysis patients and pregnant women
- Help for those on low income
Private prescriptions are medication which your private Doctor has recommended for you on a private prescription. A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible for. Therefore, a NHS doctor cannot convert a private prescription to an NHS prescription. A doctor you see privately can’t issue an NHS prescription.
A GP in the surgery at which you are registered can only provide a private prescription if the drug is not available on the NHS.