Our Appointment System

 

BACK TO MAIN INDEX

 

Before booking an appointment please check who is best placed to deal with your condition:

 

How to Make an Appointment

Our healthcare team comprises a wide range of professionals. For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem.

book appointment with GP

Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

Find out how to make the best of your appointment.

 

What Type Of Appointment Would Suit You? 

Telephone Consultations

For help and advice, call us on 020 7221 4334. If the issue is urgent the duty doctor will respond as soon as possible so please be available to take the call. If it is a routine problem, you may be offered a routine telephone consultation, which can take up to 7 days for a response.

Nurse Appointments

The Practice Nurses can help you with a range of issues from health management to vaccinations.

Book in Advance

If you wish to see a doctor of choice then routine appointments are available to book in advance. The diary is bookable one month in advance. Please phone the practice on 020 7221 4334 for more information or these appointments can be booked online.

Out of Hours

If you have an urgent health problem which cannot wait until the surgery is open please call 111

Online Services

Patients can book appointments up to 2 weeks in advance and from 8pm the night before using our online booking system

Well Baby Clinic

Holland Park Surgery offers Well Baby clinics on Tuesdays between 2pm-4pm. To arrange an appointment with Health Visitors, please call 020 8200 2500.

 

Accessing Patient Services

Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
  • We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
  • Patients can make an online booking up to 4 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

 

Continuity of Care

For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.

 

Extended Hours Availability

For the convenience of all our patients the surgery offers extended hours:

  • Monday: 7am-8am, 6:30pm-8pm
  • Tuesday: 7am-8am
  • Wednesday: 6:30pm- 8pm

If you require medical attention please call NHS 111 for medical advice.

 

Triage Service

  • Your name will be added to the duty doctor’s telephone list, with a brief description of your concern along with your best contact number.
  • The duty doctor will work through a list calling each patient and will prioritise urgent cases but will aim to return your call within 2 hours.
  • The duty doctor may call certain patients before others depending on the symptoms and the age of the person.
  • The triage system is in place to provide same day access to GP advice and if an appointment is required we will allocate you to the doctor best suited to your concern.
  • The duty doctor can also provide advice and/or a prescription which can be collected from the surgery reception.