Health Navigation

Holland Park Surgery has a process by which we use Health Navigators. The practice health navigators, who are trained in this work, move patients appointments to the most suitable clinician or admin member. Patients are able to book online via the NHS app, however, those appointments can be moved to the most appropriate clinician.

If the appointment is moved from telephone to face to face the health navigators  will call and inform the patient this is a condition that can not be addressed via the telephone and therefore they will offer a choice of face to face appointments times when possible.

If the appointment is moved to another clinician, you might not always be informed, but we can assure you that you will be directed to the most appropriate clinician for the condition you have stated on your online booking.

It is vitally important that you detail the whole reason for your appointment in the online booking slot.

Examples would include:

• Patient books with doctor for smear test – we would move to a nurse
• Patient books with doctors for travel vaccines – we would move to a nurse
• Patient books for a cough, sore throat or fever – we would move to a physician associate or paramedic
• Patient books for medication we would move to a pharmacist
• Patient books for high blood pressure we would move to a pharmacist
• Patient requests contraception we would move to a nurse or pharmacist
• Patient books for a private letter – the appointment would be cancelled and a member of team would call to explain process regarding requesting letters
• Patient booked for an asthma review and we would move to a pharmacist or nurse
• Patient books for a diabetic review we would move to a pharmacist or nurse