Appointments

Book an Appointment

Urgent Appointments

Call us on 020 7221 4334 during our opening hours
Visit the surgery and speak to a receptionist during our opening hours
Book an appointment online

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointments

To request a routine appointment in the next 7 to 14 days:

Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
Book an appointment online
Call us on 020 7221 4334 during our opening hours
Visit the surgery and speak to a receptionist during our opening hours

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
face to face or telephone appointments at our enhanced access hubs
on a video call
online consultation

Appointments by phone, video call or online consultation can be more flexible and often means you get help sooner.

Telephone Appointments

We offer telephone appointments for certain conditions, and follow ups when it is appropriate. Not all conditions can the clinicians treat over the phone. If you are not sure if we can help you on the phone please call 020 7221 4334 where our receptionist will be able to advise you.

All of our telephone appointments are available to book online via the NHS app, or by calling reception.

Our telephone appointments are either morning (8am until 1pm) or afternoon (1pm until 6.30pm).

We can not guarantee telephone appointments at the exact time you are booked due to our doctors schedules. Please ensure you have your phone with you if you have booked an appointment for a call back. Our doctors will only call you back twice so please make sure you answer the call.

Home visits

If you are housebound, are in the catchment area, and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by online consultation
if you need an interpreter
if you have any other access or communication needs

How to make the best out of your appointment

Prepare your thoughts and problems in advance by writing down your problem such as: when your symptoms started, how they have changed.
Do your blood pressure in the waiting room
Do a urine sample if you have pain passing urine or lower abdominal pain.
Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more.
Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don’t be, the doctor is there to help and won’t be shocked.
If you have more than one problem please let reception know and they will try and get you a longer appointment if possible. Otherwise, let your doctor know at the beginning of your consultation. They may be able to deal with more than one problem if they are related. However, your doctor may make you another appointment for your other problems, especially if they are new or complex problems.
If you have any special needs please inform reception in advance so we can prepare the appointment for you first time (for example, if you need an interpreter, have a visual impairment, hearing impairment, prefer male/female doctor etc...)
If you know you have difficulty understanding or explaining things bring someone you trust with you or if you require an advocate see the NHS website for available advocacy services.
Dress accordingly for possible examination. Loose clothing is best and remove any layers in advance.
Please let reception know if you would like a chaperone.
All our doctors have a special interest in certain medical areas. Why not consult with a doctor who has an interest in the area of your problem in the first instance?

A consultation is about sharing in decisions about your care and goals. To make a good consultation you should let your doctor know about your goals, hopes, fears and expectations. This is why doctors ask you for YOUR thoughts. At the end of a consultation you should know:

What is your main problem
What do you need to do about it
What to do if it does not get any better

Change or Cancel an Appointment

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

Use your NHS account (through the NHS website or NHS App)
Cancel using the GP online system
Phone us on 020 7221 4334 Monday to Friday from 8am to 6:30pm

Running late for your appointment

We kindly ask that all patients arrive on time for their appointments, taking travel times into account when scheduling. Each appointment is allocated a 15-minute consultation window.

We understand that occasional delays can happen. If you arrive late but within a reasonable timeframe, our reception team will check with the clinician to see if they can accommodate you. However, if the clinician cannot see you, you will need to reschedule for another day. This policy helps us minimize disruptions to the schedule and ensures fairness for all patients who arrive on time.

Please note that calling ahead to inform us of a delay does not change this policy.

Out of Hours

Life Threatening

Call 999 or go to A&E now if:

you or someone you know needs immediate help
you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Your choice of GP

Whilst we will do what we can for you to see the doctor of your choice this may not always be possible due to unforeseen circumstances, for instance if the doctor is working remotely, on sick leave, annual leave, or they have a health condition which limits what patients they can see.

If you want to see a specific clinician therefore do not book online, call the practice and speak to a receptionist and detail who and why you want to speak/see that clinician only.

We support all patients wanting continuity of care, but these appointments must be booked via phone or patches, not via the NHS app.

How many appointments do we offer?

Our Practice is pleased to offer patients enhanced access to GPs and other healthcare professionals, including:

100 clinical appointments per 1000 patients per week
Patients telephoning our practice will never be asked to call back (unless the patient chooses to call back like if they want to see a GP or other healthcare professional who is currently on leave).
We offer an open reception and telephone service from 8am to 6:30pm from Monday to Friday.
Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Extended Access Hubs.
We regularly review our systems to ensure there are enough appointments to meet patient needs every week.
We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

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