About the Surgery

West-Hill Health Primary Care Network

We have recently become part of a Primary Care Network whereby we work in collaboration with 4 other practices to meet the local needs of our patients.

Learn more about the PCN

Find out your rights and responsibilities as a patient

West London GP Federation

What does the Federation do?

West London GP Federation (London Medical Associates Ltd) operates contracts for the management and provision of Out of Hospital and Extended Hours services covering the West London CCG area:

  • Royal Boroughs of Kensington and Chelsea
  • The Paddington and Queens Park areas of Westminster Borough

We are also involved in providing Clinical Pharmacy resources to our member practices and empowering research collaboration through our work with the National Institute for Health Research.

The Federation acts in the best interests of the patients and practices it represents. We are made up of a wide range of clinicians and experienced administrative staff. Our board is made up of local GPs and a managing director.

Improving Access to Your GP Practice

We’re committed to making it easier for you to get the care you need. As part of a wider North West London programme, our Access Improvement Plan focuses on delivering high-quality, timely, and personalised care. Here’s what you can expect:

  • Faster access to care: We aim to offer same-day or next-day responses for urgent medical needs and ensure more appointments are available, including evenings, weekends, and Bank Holidays. These additional appointments are delivered through our Enhanced Access Hubs, in partnership with the West London GP Federation.
  • Better support for patients with ongoing or complex needs: We prioritise continuity of care so you can see the same healthcare team when it matters most.
  • Smarter use of digital tools: The NHS App and our online consultation system (PATCHS) help you get support quickly and manage your health more easily from home.
  • We’re working to answer 90% of calls within 10 minutes: We regularly check our phone data to improve response times and reduce waiting.
  • More personalised help when you need it: Our trained reception team and Social Prescribers are here to guide you to the right care — whether that’s with a clinician or community support services.
  • Ongoing improvements based on your feedback: We monitor how we’re doing and regularly gather patient feedback to keep improving your experience.